Terms of Use

Last Updated: (Date)

Welcome to Matsya Impex ("Platform", "Website", "we", "our", or "us"). These Terms & Conditions govern your access to and use of our website, mobile platform, products, and services. By accessing, browsing, registering, or placing an order through Matsya Impex, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms & Conditions, please discontinue using our Platform. By continuing to use our site, you consent to our terms of use.

1. About Matsya Impex

Matsya Impex is an online marketplace that enables customers to discover and purchase products across multiple categories from verified suppliers, manufacturers, wholesalers, and sellers. Certain products may be sold directly by Matsya Impex, while others are supplied through independent sellers.

2. Eligibility

You may use our Platform only if you:

• Are at least 18 years of age.
• Are legally capable of entering into a binding contract under applicable laws.
• Provide accurate and complete information during registration.
• Use the Platform only for lawful purposes.

Business entities registering with Matsya Impex represent that they have the authority to bind their organization to these terms of use.

3. User Accounts

When creating an account, you agree to:

• Provide true, latest, and complete information.
• Keep your login credentials confidential.
• Notify us immediately if someone tries to get unauthorized access to your account.
• Accept responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate accounts found engaging in fraudulent, abusive, or illegal activities.

4. Product Information

We strive to provide accurate descriptions, specifications, pricing, and images. However, the following things may happen:

• Product images are for reference purposes only.
• Actual colours, dimensions, packaging, or appearance may vary.
• Availability is subject to stock.
• Product specifications may change without prior notice.

We reserve the right to correct pricing errors, typographical mistakes, or inaccurate product information at any time.

5. Orders & Acceptance

Placing an order does not constitute acceptance by Matsya Impex. Your order becomes confirmed only after:

• Payment is successfully received (where applicable), and
• The respective seller or we accept the order.

We reserve the right to refuse, cancel, or limit any order for reasons including:

• Product unavailability
• Pricing errors
• Suspected fraudulent transactions
• Violation of our terms of use
• Regulatory restrictions

6. Pricing & Payments

All prices displayed are in Indian Rupees (INR) unless stated otherwise. Applicable taxes, shipping charges, or handling fees may be added during checkout. We accept payments through authorized payment gateways. Matsya Impex does not store your payment card details. Orders will be processed only after successful payment verification, unless Cash on Delivery (COD) is available.

7. Shipping & Delivery

Estimated delivery timelines are provided for convenience and may vary depending on:

• Product’s availability
• Seller location
• Courier operations
• Weather conditions
• Government restrictions
• Unforeseen circumstances

While we make every effort to ensure timely deliveries, we cannot guarantee delivery on a specific date.

8. Returns, Replacements & Refunds

Returns and replacements are subject to our Return Policy. Products may be eligible for return or replacement only if:

• They are damaged during transit.
• The wrong product is delivered.
• The item is defective upon delivery.
• The product qualifies under the seller's return policy.

Refunds, where approved, will be processed through the original payment method within the applicable processing period. Products that have been used, damaged by the customer, or are excluded under the Return Policy may not qualify for return or refund.

9. Marketplace Transactions

For products sold by independent sellers:

• Matsya Impex acts as a marketplace facilitator.
• Sellers are responsible for product quality, warranties, inventory, and statutory compliance.
• We facilitate communication and order processing but are not the manufacturer of third-party products unless explicitly stated.

10. User Responsibilities

You agree not to:

• Provide false information.
• Violate applicable laws.
• Infringe intellectual property rights.
• Upload harmful software or malicious code.
• Attempt unauthorized access to our systems.
• Disrupt the Platform or interfere with other users.
• Engage in fraudulent transactions.

Violation of these Terms may result in suspension or permanent termination of your account.

11. Intellectual Property

All content available on Matsya Impex is owned by or licensed to Matsya Impex and is protected under applicable intellectual property laws. The content may include:

• Logos
• Trademarks
• Graphics
• Images
• Website design
• Product listings
• Text
• Software

No content may be copied, reproduced, modified, or distributed without prior written permission.

12. Promotional Offers

Discounts, promotional campaigns, referral benefits, coupons, and cashback offers:

• Are subject to individual campaign terms.
• Cannot be combined unless expressly stated.
• May be modified or withdrawn without prior notice.
• May be cancelled in cases of misuse or fraudulent activity.

13. Cancellation

Customers may cancel eligible orders before shipment. Once an order has been dispatched, cancellation may not be possible unless permitted under the applicable Return Policy. Matsya Impex reserves the right to cancel any order due to:

• Pricing errors
• Inventory shortages
• Regulatory issues
• Fraud detection
• Payment verification failures

14. Limitation of Liability

To the maximum extent permitted by law, Matsya Impex shall not be liable for:

• Indirect or consequential damages
• Business interruption
• Loss of profits
• Loss of data
• Delay in delivery
• Seller-related disputes
• Third-party service failures

Our total liability shall not exceed the amount paid for the specific order giving rise to the claim.

15. Third-Party Services

The Platform may integrate third-party payment gateways, logistics providers, or external websites. We are not responsible for the availability, security, or content of such third-party services. Your interactions with them are governed by their respective policies.

16. Privacy

Your use of the Platform is also governed by our Privacy Policy, which explains how your personal information is collected, used, and protected.

17. Indemnification

You agree to indemnify and hold harmless Matsya Impex, its directors, employees, affiliates, partners, and service providers against any claims, damages, liabilities, costs, or legal expenses arising from:

• Your breach of these Terms
• Misuse of the Platform
• Violation of any applicable law
• Infringement of third-party rights

18. Circumstances Beyond Our Control

We shall not be liable for any delay or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions
• War
• Pandemic
• Labour disputes
• Internet failures
• Power outages
• Transportation disruptions

19. Changes to These Terms

We may update these Terms from time to time. The revised version will become effective immediately upon publication on the Platform. Continued use of the Platform after updates constitutes acceptance of the revised Terms.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of the Platform shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India, unless otherwise required by applicable law.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Matsya Impex

Email: (Email Address)

Phone: (Insert Contact Number)

Business Address: (Insert Registered Office Address)