Privacy Policy Notice

Last Updated: (Date)

At Matsya Impex ("we," "our," "us," or the "Platform"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy notice explains how we collect, use, disclose, store, and safeguard your information when you visit our website, create an account, purchase products, or use any of our services.

By accessing or using the Matsya Impex Platform, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you register or place an order, we may collect:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• Business name (where applicable)
• GSTIN or other business registration details (if applicable)

Account Information

When you create an account, we may collect:

• Username
• Login credentials (encrypted)
• Account preferences
• Order history
• Wishlist and saved items

Payment Information

Payments are processed through secure third-party payment gateways.

We do not store your full debit or credit card details, UPI PIN, or banking credentials on our servers.

Device & Technical Information

When you visit our Platform, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Time zone
• Pages visited
• Referral URLs
• Session information
• App or website usage analytics

Customer Support Information

When you contact us, we may collect:

• Emails
• Chat messages
• Call recordings (where applicable)
• Feedback
• Complaint details

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Process and fulfill orders.
• Deliver products and services.
• Provide customer support.
• Process refunds and replacements.
• Verify transactions and prevent fraud.
• Improve our website and user experience.
• Send order updates and delivery notifications.
• Respond to your enquiries.
• Conduct analytics and business improvements.
• Comply with legal and regulatory obligations.

Where permitted by law, we may also send promotional offers, product updates, and marketing communications. You may opt out of such communications at any time.

3. Sharing of Information

We do not sell your personal information.

However, we may share your information with trusted third parties when necessary, including:

Delivery & Logistics Partners

To deliver your orders, we may share your name, address, and contact details with shipping and courier partners.

Sellers & Suppliers

Where products are supplied by third-party sellers, relevant order information may be shared solely for order fulfillment and customer support.

Payment Service Providers

Payment-related information is securely processed through authorized payment gateway providers.

Service Providers

We may engage third-party vendors for services such as:

• Website hosting
• Cloud storage
• Analytics
• Customer support
• Marketing
• Email and SMS communications

These providers are contractually required to protect your information and use it only for the services they provide to us.

Legal Authorities

We may disclose information if required to:

• Comply with applicable laws.
• Respond to lawful government requests.
• Protect our legal rights.
• Prevent fraud or unlawful activities.
• Enforce our Terms & Conditions.

4. Cookies & Tracking Technologies

Our Platform uses cookies and similar technologies to:

• Remember your preferences.
• Maintain login sessions.
• Improve website performance.
• Understand user behavior.
• Measure website traffic.
• Personalize your shopping experience.

Most web browsers allow you to disable cookies through browser settings. However, certain features of the Platform may not function properly if cookies are disabled.

5. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

These measures may include:

• Secure server infrastructure
• SSL encryption
• Restricted access controls
• Firewalls
• Regular security monitoring

While we strive to safeguard your data, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services.
• Complete transactions.
• Maintain business records.
• Resolve disputes.
• Comply with applicable legal and tax requirements.
• Enforce our agreements.

When your information is no longer required, we will securely delete or anonymize it where reasonably practicable.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Update your account details.
• Request deletion of your information, subject to legal obligations.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.

To exercise these rights, please contact us using the details provided below.

8. Children's Privacy

Our Platform is intended for individuals aged 18 or older. We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.

9. Third-Party Links

Our Platform may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of those third-party platforms. We encourage you to review their respective privacy policies before providing any personal information.

10. Marketing Communications

With your consent or where permitted by applicable law, we may send you:

• Promotional offers
• Product recommendations
• Discounts and coupons
• Service updates
• Newsletters

You may unsubscribe from marketing emails or messages at any time by using the unsubscribe link or contacting us directly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

The updated version will be published on this page with the revised "Last Updated" date. Continued use of the Platform after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us. We will respond to your enquiry within a reasonable timeframe.

Matsya Impex

Email: matsyaimpex@gmail.com

Phone: 8219701838

Business Address: S-1/55, 1st Floor, Budh Vihar Phase-1, Near Brahm Shakkti Hospital, North West Delhi-110086